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How We Keep Your Account Safe

At gigawin, your account details and payment information stay protected through encryption and secure storage practices.

Account verification encryptedPayment data isolated from logsWithdrawal requests verified by phone or emailYour account, your control
gigawin How We Keep Your Account Safe
REACH US ANYTIME

How to Contact Us About Your Privacy

If you want to review your data, request a correction, or ask how we're using your information, our support team is ready to help. You can reach us through live chat inside your account lobby, email, or phone during our support hours. We aim to respond to privacy requests within seven business days.

Team online

Live Chat

Open your account lobby and select Support in the bottom-left corner. A team member answers chat requests between 09:00 and 23:00 Indonesia time, seven days a week.

Email

Send a privacy request to [email protected] with your account email and full name. We'll acknowledge receipt within one business day and respond within seven.

Phone

Call our Indonesia support line at +62-21-XXXX-XXXX between 10:00 and 22:00 weekdays. Weekends and holidays, use email or chat to reach us.

HOW WE PROTECT YOU

Data Handling, Security and Your Rights

Your account lives on servers in data centres with continuous monitoring and backup systems.

Encryption Standard

All account logins and payment transactions use TLS 1.2 encryption.

Cookie & Tracking

We use session cookies to keep you logged in and preference cookies to remember your language and game filters.

Staff Access Control

Only our fraud team and support specialists can view account details, and only to process your requests or prevent fraud.

Data Retention

Your personal data is kept for the life of your account.

Portable Data Format

Request your full account data as a CSV or PDF file through our support team.

Right to Object

You can object to marketing emails anytime by clicking Unsubscribe in any message, or by updating your notification settings in…

Privacy Frequently Asked Questions

We delete your personal data (name, phone, address) within 30 days of closure. Tax and compliance records stay for three years where local law permits. Withdrawal history and game history remain tied to your account reference in case of disputes or audits.

No. We never sell your personal information to marketing companies or data brokers. We share your data only with payment processors (DANA, OVO, GoPay, QRIS) to complete transactions, and with law enforcement where we're legally required to do so.

Contact our support team through live chat or email ([email protected]) and ask for a data export. Include your account email and full name. We deliver a CSV or PDF file with all your profile data, transaction history and preferences within 14 business days.

Yes. Click Unsubscribe at the bottom of any marketing email, or go to your account settings and turn off Email Promotions and SMS Promotions. You'll stay subscribed to account alerts and withdrawal confirmations, which are essential for security.

Only you can log in with your password. Our fraud prevention team may view your account to check for suspicious activity or verify large withdrawals. Support specialists see your details only when you ask them a question or file a dispute.

We never store your actual payment credentials. Your wallet stores only a tokenised reference that lets you deposit and withdraw without re-entering your details each time. That token is deleted when you remove the payment method from your account.

We use session cookies to keep you logged in and preference cookies to remember your game filters and language. We do not use third-party advertising pixels or sell browsing data. You can disable cookies through your browser settings anytime.