Reference

Your account rights and how we handle your details

When you open an account on gigawin, your personal data, payment history and withdrawal records are protected under clear operational standards.

Account access verified by emailData retention aligned with local lawWithdrawal verification by payment methodSupport in English and Bahasa Indonesia
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gigawin Your account rights and how we handle your details
REACH US DIRECTLY

Legal and account support contacts

Team online

Email Support

Send account questions, data requests or legal inquiries to our support team at [email protected]. Responses in English and Bahasa Indonesia typically arrive within 24 hours during business days.

Live Chat

Open live chat from your account dashboard to discuss legal questions, data access requests or account restrictions. Available 09:00 to 22:00 WIB daily.

Account Dashboard

Your account settings show your deposit and withdrawal history, login records, active sessions and data download options. Manage preferences and request data exports directly from your profile.

DATA SECURITY & RIGHTS

How we protect your account and respect your data

Account Verification

We verify your identity when you open an account and again when you request large withdrawals.

Withdrawal Verification

Withdrawals are verified against your account history and deposit records.

Data Retention

We keep your account data, transaction history and communications for the life of your account plus a retention period mandated…

Cookie and Tracking

We use cookies to keep you logged in, store your preferences and track deposit flow.

Session Security

Your sessions expire after 30 minutes of inactivity for security.

Data Subject Requests

You can request access to your personal data, correct inaccurate information or request deletion where local law permits.

Common legal and account questions

Your account terms are shown when you register and are available in your account dashboard under Settings > Legal Documents. You can also email [email protected] to request a full copy. Terms cover account usage, deposit and withdrawal rules, dispute resolution and data handling.

Open your account dashboard, go to Settings > Privacy, and select 'Download My Data'. We'll compile your account records, transaction history and communications into a file. You can also email [email protected] with 'Data Export Request' in the subject line.

Your account remains active. Your deposit records, transaction history and login data are retained according to local law requirements. If you wish to close your account permanently, contact support and we'll guide you through the closure process and final withdrawal steps.

If you believe a withdrawal was processed incorrectly or a deposit was charged twice, contact our support team with the transaction date, amount and payment method. We'll review your account history and payment rails to confirm the issue and process a correction if warranted.

We retain essential data — account history, transaction records and communications — for a period mandated by local law, typically 3–7 years. This protects both you and gigawin in case of disputes. Other data is deleted within 30 days of closure where local law permits.

Contact our support team immediately via email at [email protected] or live chat in your account dashboard. We'll review login history, verify your identity and help you secure or recover your account. Change your password as soon as possible.

We store only the payment method type and the last four digits for verification. Full payment details are handled directly by DANA, OVO, GoPay and QRIS. We do not store card numbers, PINs or full bank account numbers. All payment processing is encrypted and PCI-compliant.

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